dispatch center

Groundbreaking Ceremony to be Held for New Holbrook Regional Emergency Communications Center

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Friday, Aug. 30, 2019

For Immediate Release

Media Contact: Benjamin Paulin
Phone: 781-428-3299
Email: [email protected]

Groundbreaking Ceremony to be Held for New Holbrook Regional Emergency Communications Center

HOLBROOK — Director of Communications Stephen Hooke would like to invite residents to attend the upcoming groundbreaking ceremony of the new Holbrook Regional Emergency Communications Center (HRECC). 

WHEN:

Tuesday, Sept. 10, at 2 p.m.

WHERE:

Holbrook Public Safety Building, 300 South Franklin St.

WHAT:

The public is invited to attend a groundbreaking ceremony for the new communications center.

The planned 5,967 square foot expansion will provide space for up to 12 dispatch consoles and dramatically increase the equipment room space available for any future equipment upgrades.

Construction of the communications center is estimated to take about 10 months.

“We are looking forward to moving forward with this project,” Director Hooke said. “The finished product will modernize and expand our dispatch center and will result in many operational benefits.”

The project is funded by grants from the Executive Office of Public Safety and Security and the State 911 Department. The HRECC received a $1.939 million grant in 2018 to begin the initial planning and evaluation process for the new building, and a $3 million grant to fully fund construction earlier this month.

Those who plan to attend are asked to RSVP to Lauren Mielke at [email protected] by Friday, Sept. 6.

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Holbrook Regional Emergency Communications Center Receives $3 Million Grant to Begin Construction on New Building

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Town of Holbrook
Emergency Communications Department
300 South Franklin St.
Holbrook, MA 02343

For Immediate Release

Friday, Aug. 9, 2019

Contact: Benjamin Paulin
Phone: 781-428-3299
Email: [email protected]

Holbrook Regional Emergency Communications Center Receives $3 Million Grant to Begin Construction on New Building

HOLBROOK — Director of Communications Stephen Hooke is pleased to announce that the Holbrook Regional Emergency Communications Center (HRECC) has received an additional grant from the Executive Office of Public Safety and Security and the State 911 Department for the expansion of its regional communications facility. 

The $3 million grant will fully fund the construction of the new building on the ground of the Holbrook Public Safety Building that currently houses the HRECC.

The planned 5,967 square foot expansion will provide space for up to 12 dispatch consoles and dramatically increase the equipment room space available for any future equipment upgrades.

The Holbrook Regional Emergency Communications Center currently includes the member communities of Holbrook, Abington, Whitman, Rockland, Canton and Sharon. Additionally, the HRECC serves as Norfolk County Fire Control and as the host of the Commonwealth of Massachusetts, Department of Fire Services and HAZMAT EAST Control Point.

An improved regional communications center will increase public safety preparedness response and operational benefits, enhance the array of services provided to dispatch entities and increase the capacity for coordination of local and regional police, fire and EMS resources, including response to routine events and major disasters.

“We’re thankful to have received this grant as it will allow us to provide an improved space for our dispatch center,” Director Hooke said. “With this enhanced space and equipment, our dispatchers will be able to continue to provide exceptional service to area residents and emergency responders.”

Groundbreaking is expected later this month or in early September. Construction is expected to take about 10 months.

Once the building is completed, the HRECC will apply for additional grant funding to outfit the new communications center with top-of-the-line technology.

Last year, the HRECC received a $1.939 million grant from the Executive Office of Public Safety and Security and the State 911 Department to begin the initial planning and evaluation process for the new building.

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Attleboro Fire Department Completes Moving of Dispatch Center

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Attleboro Fire Department
Chief Scott T. Lachance
100 Union St.,
Attleboro, MA 02703

For Immediate Release

Wednesday, May 8, 2019

Contact: Benjamin Paulin
Phone: 781-428-3299
Email: [email protected]

Attleboro Fire Department Completes Moving of Dispatch Center

ATTLEBORO — Chief Scott T. Lachance is pleased to share that the Attleboro Fire Department has successfully moved its dispatch center to the South Attleboro Fire Station.

Approximately two and a half years ago, the Attleboro Fire Department began the process of moving the dispatch center from the Union Street Fire station to its South Attleboro station.

The Union Street Fire station is more than 120 years old, and the former dispatch center was worn and too small to meet the needs of the department.

The department decided to move the dispatch center as it transitioned to using a civilian dispatch crew, and has now hired eight dispatch professionals who staff the center two at a time. Previously, the dispatch center was operated by one on-duty firefighter.

The South Attleboro Fire Station was built approximately 20 years ago, and the dispatch center there was initially designed to work as a backup call center. However, over the past two years, infrastructure has been added to the room to support the full dispatch operations of the Attleboro Fire Department.

The prior Union Street Station Dispatch center will be used as office space.

The department coordinated with the Massachusetts State 911 service and Verizon to keep the dispatch operation up and running as the center was moved to its new location.

The move was completed in late April.

“This has been a lengthy transition, and we’re happy to have successfully completed this move,” Chief Lachance said. “I am confident this new location will fully support our dispatch center’s operations and commitment to high quality service to our residents.”

 

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Groveland Police Department Opens Renovated Dispatch Center

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Groveland Police Department
Jeffrey Gillen, Deputy Chief
Public Safety Building
181 Main St
Groveland, MA 01834

For Immediate Release

Thursday, March 10, 2016

Contact: John Guilfoil
Phone: 617-993-0003
Email: [email protected]

Groveland Police Department Opens Renovated Dispatch Center

GROVELAND — Deputy Chief Jeffrey Gillen is pleased to announce that the Groveland Police Department moved into their newly renovated dispatch center last week.

Police entered the new space on March 3, after more than a year of work. The dispatch center — the hub of all communications for the town — handles all 911 calls and the business line for the Police and Fire Departments. It also receives all after hours calls for the Light, Highway and Water Departments.

The renovation comes at the perfect time. Groveland’s Dispatch Center has not had a significant overhaul in over 20 years and some of the equipment has been outdated for much longer. Updates included the removal of all previous equipment and upgrading the electrical panel and antennas on the roof of the public safety building. Additionally, all equipment has been properly grounded and wired. The previous equipment was susceptible to lightning strikes and other electrical issues.

Now, with state-of-the-art equipment, dispatchers are able to connect with all town departments and simulcast in the event of a large-scale emergency. Additionally, with new software and an updated layout, Groveland Police can accommodate two dispatchers in the event of a significant incident. Two separate workstations have the ability to receive 911 calls and dispatch independently, better assuring uninterrupted service to the community.

“Our inability to communicate with all town departments has been a concern for years,” said Deputy Gillen, who also serves as the Town’s Emergency Management Director. “In the event of an emergency, communication is crucial when applying a unified command approach to dealing with a crisis. We can now all communicate directly if needed, which will help us serve the public more proficiently.”

The project was completed on time and within budget. All-Comm Technologies, Inc. out of Revere was contracted to assist with the project.

Deputy Chief Gillen would like to recognize and thank everyone for their support. This includes, but is not limited to, the Town’s Finance Director, Denise Dembkoski, the Capital Improvement Committee, the Finance Committee, the Board of Selectmen, as well as the many men and women at the Groveland Police Department who volunteered their time and effort to save money by painting, upgrading the venting system and reconstructing the center.

“I am most appreciative and thankful of the residents of Groveland who supported the project,” Deputy Gillen said. “Having this new equipment allows us to serve the residents to the best of our ability. I encourage all residents to stop by the police station to view the new Dispatch Center.”

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