911

Rockland Police and Fire Departments Offer Guidelines During National 911 Education Month

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Thursday, April 11, 2019

For Immediate Release

Media Contact: Benjamin Paulin
Phone: 781-742-3922
Email: [email protected]

Rockland Police and Fire Departments Offer Guidelines During National 911 Education Month

ROCKLAND — April is National 911 Education Month. Rockland Police Chief John Llewellyn and Fire Chief Scott Duffey would like to ensure residents are prepared and able to access help during emergencies.

Around 240 million 911 calls are made in the U.S. each year. Public safety agencies around the country use 911 Education Month to conduct outreach to educate community members on 911 resources and best practices.

To ensure your family knows how to get help in an emergency, Chief Llewellyn and Chief Duffey recommend following safety tips provided by the National Association of State 911 Administrators (NASNA):

Call If You Can, Text If You Can’t

Text-to-9-1-1 service is available in an increasing number of communities around the country, including Rockland. The service benefits individuals (or persons) who are deaf, hard of hearing or in a situation where they cannot speak and make a voice call. However, a traditional voice call, if possible, is still the best way to reach emergency services.

Know Your Location

Wireless calls to 911 provide location information, but 911 call takers may need more specific information. Be prepared to provide detailed information on where you are so that help can get to you as quickly as possible.

Stay Calm and Don’t Hang Up

Until you are instructed to do otherwise, stay on the line so you can provide any necessary information to the 9-1-1 call taker. Even if you accidentally call 9-1-1, don’t hang up. Inform the call taker that you dialed accidentally and that there is no emergency.

NASNA works to save lives and improve emergency response by supporting a national 9-1-1 education and awareness effort to ensure the appropriate and responsible use of 9-1-1 resources. Additional 9-1-1 education materials are available at www.know911.org.

ABOUT NATIONAL 911 MONTH

In 2008, the United States Congress recognized April as National 9-1-1 Education Month, supporting the efforts of the National 9-1-1 Education Coalition to provide resources and materials to support public education about the optimal use of 911 services nationwide. (Know911.org)

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Source: nena.org

Holbrook Police Issue Guidelines in line with National 911 Education Month

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Holbrook Police Department
William J. Smith, Chief of Police
300 South Franklin St.
Holbrook, MA 02343

For Immediate Release

Thursday, April 4, 2019

Contact: Benjamin Paulin
Phone: 781-428-3299
Email: [email protected]

Holbrook Police Issue Guidelines in line with National 911 Education Month

HOLBROOK — April is National 911 Education Month. Holbrook Police Chief William Smith would like to ensure residents are prepared and able to access help during emergencies.

Around 240 million 911 calls are made in the U.S. each year. Public safety agencies around the country use 911 Education Month to conduct outreach to educate community members on 911 resources and best practices.

“911 is a vital service for residents to quickly and reliably report emergencies and receive help,” said Chief Smith. “911 Education Month allows us to make sure residents know when and how to use 911. In an emergency, seconds matter. Being knowledgeable and prepared can make all the difference.”

To ensure your family knows how to get help in an emergency, Chief Smith recommends following safety tips provided by the National Association of State 911 Administrators (NASNA):

Call If You Can, Text If You Can’t

Text-to-9-1-1 service is available in an increasing number of communities around the country, including Holbrook. The service benefits individuals (or persons) who are deaf, hard of hearing or in a situation where they cannot speak and make a voice call. However, a traditional voice call, if possible, is still the best way to reach emergency services.

Know Your Location

Wireless calls to 911 provide location information, but 911 call takers may need more specific information. Be prepared to provide detailed information on where you are so that help can get to you as quickly as possible.

Stay Calm and Don’t Hang Up

Until you are instructed to do otherwise, stay on the line so you can provide any necessary information to the 9-1-1 call taker. Even if you accidentally call 9-1-1, don’t hang up. Inform the call taker that you dialed accidentally and that there is no emergency.

NASNA works to save lives and improve emergency response by supporting a national 9-1-1 education and awareness effort to ensure the appropriate and responsible use of 9-1-1 resources. Additional 9-1-1 education materials are available at www.know911.org.

ABOUT NATIONAL 911 MONTH

In 2008, the United States Congress recognized April as National 9-1-1 Education Month, supporting the efforts of the National 9-1-1 Education Coalition to provide resources and materials to support public education about the optimal use of 911 services nationwide. (Know911.org)

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Source: nena.org

Rockland Fourth Grader’s Heroic Actions Honored by Police and Fire Departments

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Rockland Public Schools
Superintendent Dr. Alan Cron
34 MacKinlay Way,
Rockland, MA 02370

For Immediate Release

Wednesday, Jan. 9, 2019

Contact: John Guilfoil
Phone: 617-993-0003
Email: [email protected]

Rockland Fourth Grader’s Heroic Actions Honored by Police and Fire Departments

ROCKLAND — Principal Marilyn Smith is pleased to announce that a fourth grade student at the Stewart Esten Elementary School in Rockland was honored yesterday for his heroic efforts in calling 911 when his sister was having a medical emergency.

Joshua Joseph was recognized as a Rockland Hero by the Rockland Police Department and Rockland Fire Department and was awarded two plaques by the departments to commemorate his quick and life saving actions.

On Dec. 9, Joseph was being babysat along with his sister by their grandmother, when his 6-year-old sister began to suffer a medical episode. 

Joseph’s grandmother does not speak English, so the fourth grader took it upon himself to call 911 and speak to the dispatcher who was able to get emergency personnel to their home to assist his sister. Joseph stayed on the phone with the dispatcher until medical personnel arrived. She was taken to the hospital and has since been released and is now doing okay.

Joshua’s mother believes that her son’s actions may have saved his sister’s life. On Tuesday, Joseph was recognized at an assembly in front of the entire Esten School. His mother, father and grandmother were also in attendance.

Members of the police and fire departments, including Fire Chief Scott Duffey and Police Lieutenant Nicholas Zeoli, shook Joseph’s hand and commended him on a job well done.

“What an inspiring message to show to all of our students, that if someone is in need of help, you jump into action and try your best to help,” Principal Smith said. “We are all so proud of Joshua and it was really great to see him be recognized for his actions.”

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Pepperell Implements Program that Directs All Wireless 911 Calls to Local Dispatch Center

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Retained by the Pepperell Police Department

Pepperell Police Department
David Scott, Chief of Police
59 Main St.
Pepperell, MA 01463

For Immediate Release

Wednesday, Aug. 8, 2018

Contact: John Guilfoil
Phone: 617-993-0003
Email: [email protected]

Pepperell Implements Program that Directs All Wireless 911 Calls to Local Dispatch Center

PEPPERELL — Communications Director David Stairs, Police Chief David Scott and Fire Chief Toby Tyler are pleased to announce that the town’s emergency dispatch center has made the move to a more modern system that will allow it to directly receive all wireless 911 calls dialed from town.

Pepperell Communications transitioned to the State 911 Department’s Wireless Direct program today, a move that should ultimately shorten the the Pepperell Police and Fire Departments’ emergency response time and provide a direct line between first responders and those in need of services.

Pepperell Communications will now receive all Verizon, AT&T, T-Mobile and Sprint 911 calls originating from cell phones within Pepperell, rather than having them first be routed through a State 911 Department dispatch center. The change reduces the amount of time it takes to initiate a police, fire or emergency medical response while only slightly increasing the department’s daily call volume. The change comes at no cost to Pepperell taxpayers.

“Every second matters in an emergency situation, so having our dispatchers receive every 911 call from phones in town will help us better serve our community,” Stairs said. “This upgrade reduces the number of layers that 911 calls pass through, and is ultimately going to improve our emergency response times.”

Pepperell is one of just a handful of communities statewide that have made the switch to the Wireless Direct program.

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