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Burlington Police Department Transitions to 911 Wireless Direct

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Burlington Police Department
Michael R. Kent
Chief of Police
45 Center Street
Burlington, MA 01803
www.bpd.org

For Immediate Release

Tuesday, Jan. 23, 2018

Media Contact: John Guilfoil
Phone: 617-993-0003
Email: john@jgpr.net

Burlington Police Department Transitions to 911 Wireless Direct

BURLINGTON — Chief Michael Kent is pleased to report that the Burlington Police Department has transitioned to a more modern 911 dispatch system that will shorten response times during emergencies.

By transitioning to the Massachusetts 911 Department’s Wireless Direct program, the Burlington Police Department’s Emergency Operations Center now receives all 911 calls originating from cell phones in Burlington, rather than having them first go through a state police dispatch center.

Verizon, AT&T, T-Mobile and Sprint are all now actively directing their customers’ 911 calls to the Burlington Police Department’s dispatch center, reducing the amount of time it takes to initiate a police, fire or emergency medical response while only slightly increasing the department’s daily call volume.

Since implementing Wireless Direct, Burlington Police have received approximately a dozen more calls per day.

“Seconds count in emergency situations, and this system enables us to get people the help they need as quickly as possible and we believe that any increase in call volume is offset by the benefits of getting these calls directly, ” Chief Kent said. “We want to provide the best service that we can to everyone in our community, and enhancing our response time on every call — especially critical ones — will help save lives.”

The Burlington Police Department is one of only 15 agencies statewide that transitioned to the Wireless Direct program last month.

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Gloucester Fire Department To Host 9/11 Remembrance Ceremony on 16th Anniversary of Terror Attacks

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Gloucester Fire Department
Eric Smith, Fire Chief
8 School St.
Gloucester, MA 01930

For Immediate Release

Tuesday, Aug. 15, 2017

Contact: John Guilfoil
Phone: 617-993-0003
Email: john@jgpr.net

 

Gloucester Fire Department To Host 9/11 Remembrance Ceremony on 16th Anniversary of Terror Attacks

GLOUCESTER — Fire Chief Eric Smith and Mayor Sefatia Romeo Theken report that the Gloucester Fire Department and the City of Gloucester will conduct a 9/11 Remembrance Ceremony to mark 16 years since the September 11, 2011 terrorist attacks.

Gloucester Firefighters and public safety and military personnel will conduct an observance ceremony to honor all those lost and those lost in the ongoing Global War on Terrorism.

Immediately following the ceremony, a gathering for the community will be held in the Kyrouz Auditorium located in Gloucester City Hall. Refreshments will be provided with a display honoring 9/11 victims.

“We will stand together across first responding teams, elected officials, volunteers and all people within our community to pay respects for the thousands of lives who were tragically lost that infamous day,” said Mayor Sefatia Romeo Theken. “We may feel angry, or upset, or sad, but Gloucester always comes together to support each other, and today’s ceremonies will remind us all that love must always guide us forward.”

All are invited and encouraged to attend to observe this solemn occasion.

“No matter how many years pass, it is important to keep those lost on 9/11 in our thoughts and continue to honor their memory,” Chief Smith said. “We are proud to be a part of this remembrance ceremony and are looking forward to honoring our fallen brothers.”

WHEN:

Monday, Sept. 11

9:45 a.m. to 10:05 a.m. (Remembrance Ceremony)

10:10 a.m. to noon (Gathering following ceremony)

WHERE:

Gloucester Fire Department, 8 School St. (9/11 Remembrance Ceremony)

Kyrouz Auditorium, 9 Dave Ave. (Gathering following ceremony)

 

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UPDATE: Missing Newburyport Man Found in Virginia

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Newburyport Police Department
Mark Murray, City Marshal
4 Green St.
Newburyport, MA 01950

For Immediate Release

Monday, Feb. 27, 2017

Media Contact: John Guilfoil
Phone: 617-993-0003
Email: john@jgpr.net

UPDATE: Missing Newburyport Man Found in Virginia

NEWBURYPORT — City Marshal Mark Murray and the Newburyport Police Department report that STEVEN ST CYR, a Newburyport man who had been missing since Tuesday, Feb. 21, has been found in Virginia.

ST CYR was located this morning in Amherst County, Va. by a search party composed of law enforcement officials from local agencies. He was unharmed, and police do not suspect foul play. He was transported to a local hospital for medical evaluation.

Newburyport Police have notified ST CYR’s family.

The Newburyport Police Department would like to thank the Virginia State Policies, municipal agencies, and everyone involved in the search effort.

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Update: Whitman Police and Fire Implement Next Generation 911 System Technology

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FOR IMMEDIATE RELEASE

Monday, Feb. 27, 2017

Contact: John Guilfoil
Phone: 617-993-0003
Email: john@jgpr.net

Update: Whitman Police and Fire Implement Next Generation 911 System Technology

WHITMAN — Police Chief Scott Benton and Fire Chief Timothy J. Grenno are pleased to announce that, in collaboration with the Holbrook Regional Emergency Communications Center and the State 911 department, Whitman has completed the implementation of the Next Generation 911 System (NG911).

The new NG911 System is an adaptable, fast and technologically resilient system intended to better serve the needs of communities in emergency response situations. The Internet Protocol (IP)-based communication system sends and receives information over a fiber network, providing greater reliability and easier opportunity for future expansion when new communication technologies become available.

In the future, NG911 will also allow electronic transmission of information, such as pictures, videos, and text messages to be easily transmitted from the public to public safety answering points (PSAP’s), better known as dispatch centers, and then to emergency responders through the network.

Whitman’s IT Director Josh MacNeil played a vital role in coordinating the work with various vendors and state agencies to ensure a smooth transition to this new system. The Next Gen 911 system, which was activated in Whitman on Thursday, Feb. 23, will be implemented in every department throughout the state by the end of 2017. The new equipment includes larger computer monitors, keyboards, keypads and phones. In addition, dispatchers have the option to perform any function using the computer’s mouse, telephone or keypad.

The public will not notice a change in how they communicate with police and fire dispatch centers. In the coming months, however, community members will be able to text their emergencies to Whitman public safety. Eventually, callers will be able to electronically send photos and videos. More information on this feature will be released when it becomes available.

“As technology continues to increase, we strive to connect with members of our community in every way they connect with one another,” Chief Benton said. “Next Gen 911 provides a faster and more reliable communications system so that we can better serve Whitman residents.”

Among several other advantages, the new updates provided by this technology will allow the hearing impaired to have easier access to emergency response, provide emergency responders with possible life-saving information before arriving on-scene, and eventually will allow local 911 centers to receive data from in-vehicle crash notification systems.

Next Generation 911 will standardize the underlying technology of various 911 systems and centralize databases of information. The system will also connect PSAP’s in a network that will allow transferring of calls, distributing overflow of 911 calls to other centers, and will connect PSAP’s with private services to handle automatic crash notifications.

“The capabilities of Next Gen 911 will allow for a faster, more fluid response from Whitman Fire-Rescue and allow us to communicate with those in an emergency situation in multiple ways,” Chief Grenno said. “Our goal is to be where you need us, when you need us, anytime day or night.”

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