• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
John Guilfoil Public Relations LLC

John Guilfoil Public Relations LLC

PR for Police, Fire, Schools and Municipal Government

  • About
    • About
    • Team
    • Join JGPR
    • Internships
  • Services
    • Content
    • Strategy
    • Standards
    • COVID-19 Crisis Communications
    • Work With Us
  • Our Work
    • Portfolio
    • Sectors We Serve
  • News
    • COVID-19 News
    • Client News
    • JGPR News
  • Contact
  • Facebook
  • Instagram
  • LinkedIn
  • Twitter
  • Vimeo

Randolph Police Department to Implement New Text Messaging Solution for Feedback on Police-Citizen Interactions

RANDOLPH -- Chief Anthony Marag is pleased to announce that the Randolph Police Department will soon implement a new community engagement and feedback solution. 

August 20, 2021 Leah Comins Client News, Police News

August 20, 2021 by Leah Comins

For immediate release
  • Starting Aug. 23, the Randolph Police Department will implement a new community engagement and feedback solution call CueHit. (Photo courtesy CueHit/Randolph Police Department)
  • CueHit uses text messaging to contact some 911 callers and others who have recently reported or been involved in non-life-threatening incidents. The text will ask the individual to complete a short survey about their experience with the department. (Photo courtesy CueHit/Randolph Police Department)

RANDOLPH — Chief Anthony Marag is pleased to announce that the Randolph Police Department will soon implement a new community engagement and feedback solution. 

Starting Aug. 23, some residents will be contacted via text message to provide feedback after an interaction with the Randolph Police Department. The new service, called CueHit, uses text messaging to contact some 911 callers and others who have recently reported or been involved in non-life-threatening incidents. 

The Randolph Police Department will be the first police department in New England using CueHit. 

Text messages are sent hours or days after the interaction to those whose number is recorded as part of a call for service or in an officer’s report. The text will ask the individual to complete a short survey about their experience with the department. It will also allow residents to provide their own comments and feedback after receiving public safety service.

The program will provide the department insight into areas where they can improve the service they provide to the community, as well as help share positive feedback with officers.

“We’re excited to implement this new service as an additional and convenient way for community members to provide us with feedback after an interaction with our officers,” Chief Marag said. “We want to know how we are doing and residents’ responses will both allow us to provide positive feedback to officers and know how we can improve.”

Not everyone will receive a survey and residents who do not want to participate can simply not respond. As with all texts, residents may reply with “STOP” and that will opt them out of all future text surveys from the department. 

A phone number and QR codes will also soon be made available to residents who would like to take a survey and provide feedback without receiving a text message.

These surveys should not be used to report any type of emergency or crime. As always, call 911 in an emergency.

An informational video about the service, provided by CueHit, can be viewed here.

###

Share this:

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)

Client News,  Police News cuehit,  feedback,  Randolph Police Department,  text message survey

Primary Sidebar

Randolph Police Department
Chief Anthony Marag
41 South Main St.
Randolph, MA 02368
Media Contact: Leah Comins
Phone: 781-428-3299
Email: leah@jgpr.net

Email Updates

Email info@jgpr.net if you wish to be placed on a SPECIFIC email list for your beat, agency or community. Or enter your email address here to subscribe for ALL updates from JGPR and our clients.

Join 10,549 other subscribers


Recent News

  • Town of Brookline Invites Community to Annual Brookline Youth Awards May 23, 2022
  • Gloucester Health Department and Cape Ann Mass in Motion Share Resources for Families Seeking Baby Formula May 23, 2022
  • Franklin County Technical School Marks Success of AP Course Offerings, Looks to Expand Program May 23, 2022
  • Ipswich Board of Health to Continue Discussion of Potential Syringe Service Program May 23, 2022
  • PHOTOS: Statewide Technical Schools Honored During Annual SkillsUSA Massachusetts Awards Ceremony May 23, 2022

Content. Strategy. Standards.

When you need help, turn to the award-winning team at the John Guilfoil Public Relations Agency.


Contact Us Work With Us

Footer

Always Open

Call us: 617-993-0003

We’re available 24/7/365.

Location

Main Office
Northern New England

8 Prospect St.
Georgetown, MA 01833
617-993-0003

Southern New England
719 Washington St.
Canton, MA 02021
781-428-3299

Award Winning

Follow Us

  • Facebook
  • Instagram
  • LinkedIn
  • Twitter
  • Vimeo

Stay up-to-date with breaking JGPR client news.

Subscribe to this website

Email info@jgpr.net if you wish to be placed on a SPECIFIC email list for your beat, agency or community. Or enter your email address here to subscribe for ALL updates from JGPR and our clients.

Join 10,549 other subscribers

Copyright © 2022 John Guilfoil Public Relations, LLC Log in · Privacy Policy