SWANSEA —Chief Eric Hajder, on behalf of the Swansea Fire Department, wishes to recognize Swansea’s public safety dispatchers during National Public Safety Telecommunicators Week.
During the week of April 11-17, public safety agencies take time to reflect on the critical role telecommunications professionals play in supporting first responders. The week, sponsored by the Association of Public-Safety Communications Officials (APCO) International, honors the thousands of men and women across the country who respond to emergency calls, dispatch first responders and equipment, and render life-saving assistance to residents.
Swansea’s Emergency Telecommunicator professionals are specially trained and handle thousands of calls for service every year. While their work is done outside of the view of the public, they are an essential resource for first responders and the public alike and serve as the first point of contact for members of the public seeking help in an emergency.
“I would like to personally thank all of our telecommunicators here in Swansea,” Chief Hajder said. “Our telecommunicators are invaluable assets as they are the first point of contact during an emergency. Without fail, our telecommunicators keep their calm and stay level-headed while providing the critical service of obtaining information from callers and then relaying it to first responders during an incident.”
About APCO International
APCO International is the world’s oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association. It sponsors National Public Safety Telecommunicators Week each year.
It serves the needs of public safety communications practitioners worldwide — and the public welfare – by providing complete expertise, professional development, technical assistance, advocacy and outreach.