HOLBROOK — Director Steve Hooke wishes to recognize the public safety dispatchers of the Holbrook Regional Emergency Communications Center (HRECC) during National Public Safety Telecommunicators Week.
During the week of April 11-17, public safety agencies take time to reflect on the critical role telecommunications professionals play in supporting first responders. The week, sponsored by the Association of Public-Safety Communications Officials (APCO) International, honors the thousands of men and women across the country who respond to emergency calls, dispatch first responders and equipment, and render life-saving assistance to residents
This has been an important year for the HRECC. In January, staff formally moved into a new 5,967 square-foot facility located at 300 South Franklin St. behind the Holbrook Public Safety complex. The facility features the latest technology used in emergency communications and consists of room space available for future equipment upgrades. Some of the technological components available at the facility include radio console positions, fire alarm receiving equipment, advanced telephone systems, a video monitor wall and more.
Additionally, new features designed to ease the stress of dispatchers include a full kitchen, ergonomically correct and temperature-controlled consoles and a quiet room where staff can go to clear their heads after particularly difficult calls.
“We constantly strive to give our telecommunicators every opportunity to do the very best job they can, including numerous incentives, robust training and now this new facility,” Director Hooke said. “The men and women who make up the HRECC play a pivotal role in working with fellow first-responders to keep members of our communities safe. They are often the first point of contact during an emergency, and their level of professionalism and calmness in the most stressful of situations is unwavering. We take this opportunity to recognize them for the extraordinary work they do every day and thank them for all that they do.”
For more information on the Holbrook Regional Emergency Communications Center, click here.
About APCO International
APCO International is the world’s oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association. It sponsors National Public Safety Telecommunicators Week each year.
It serves the needs of public safety communications practitioners worldwide — and the public welfare – by providing complete expertise, professional development, technical assistance, advocacy and outreach.