GEORGETOWN — Utility Director Marlene Ladderbush announces that the Georgetown Water Department has corrected a third party billing error and is re-issuing paper bills to affected customers.
Due to a glitch in a third party billing software, approximately 700 water bills reflected incorrect balances. The third party vendor has since corrected the issue and updated bills have since been sent to customers.
Customers should note that all balances on InvoiceCloud, Georgetown Water’s online billing system, are correct and that only some paper bills were affected. In order to determine whether or not their bill is correct, customers should check to see if the usage and service fee add up to the same number reflected in the “total” section.
For those whose bills reflect an incorrect total, a new bill has already been issued and will be arriving via mail this week or early next week. No further action is required.
“This was an unfortunate error on the part of our third party billing vendor, but I’m thankful that it has been quickly corrected,” Ladderbush said. “I apologize for any confusion or inconvenience this may have caused, and appreciate our impacted customers’ patience while they await their updated bills.”