Methuen Police Department Adopts Smart911 Technology

Methuen Police Department
Joseph Solomon, Chief of Police
Quinn Public Safety Building
90 Hampshire St.
Methuen, MA 01844

For Immediate Release

Wednesday, Feb. 6, 2019

Media Contact: Jordan Mayblum
Phone: 617-993-0003
Email: [email protected]

Methuen Police Department Adopts Smart911 Technology

METHUEN — Chief Joseph Solomon and Methuen Mayor James P. Jajuga announce the new Smart911 mobile app to provide greater access to the lifesaving benefits of Smart911, plus targeted location-based alerts to all residents.

Methuen residents and visitors will now be able to download the Smart911 app to share and receive critical information in an emergency.

Smart911 enables community members to create a Safety Profile that displays when they call 911. Via the Smart911 mobile app, households can create a Safety Profile featuring any information about their household that they want 911 and response teams to have in the event of an emergency.

Then, when a community member makes an emergency call, their Safety Profile automatically displays to the 911 call taker, allowing them to provide a variety of essential, time-saving information to first responders en route.

In addition, the app provides enhanced functionality by sending targeted alerts based on the user’s location. Smart911 app users will receive the highest priority National Weather Service alerts, including tornado warnings, flash flood warnings and severe thunderstorm warnings based on their real-time location.

“Smart911 has proven to be lifesaving, and the addition of the app means more residents can participate and be better prepared in an emergency.” Chief Solomon said. “Every resident of Methuen should download the Smart911 app today. It could save your life.”

Benefits of the Smart911 app include:

  • Residents who do not have home internet access or a computer can register from their mobile phones.
  • Current Smart911 users can access their Safety Profile via the app and easily update their information in real-time.
  • Residents can create a Smart911 Safety Profile via the app, which includes verified phone numbers, easily-to-update information for dispatchers, and uploaded photos.
  • The Smart911 App automatically displays alerts from the National Weather Service on an interactive map for a more advanced warning.

“The Smart911 app will provide our police and firefighters with the most important information they need when responding to an emergency, while giving our residents added peace of mind,” Mayor Jajuga said. “I’m proud to make this service available in our city, and I have no doubt it will have a positive impact on someone in need.”

The app and its features are available at no cost to Methuen residents.


To add the app to your smartphone, search “Smart911” in your mobile app store or text “Smart911” to 67283 to receive the download link via text message.