For Immediate Release

Monday, Jan. 7, 2019

Media Contact: John Guilfoil
Phone: 617-993-0003
Email: [email protected]

Delphi Holds Digital Headquarters Software Training Event for Police Departments

LAWRENCE — Police Departments from around the state came together last month to speak on the benefits of Delphi Technology Solutions’ Digital Headquarters (DHQ) software.

On Dec. 13, from 8 a.m. to 3 p.m., law enforcement officials filled the banquet hall at Salvatore’s Restaurant in Lawrence, where Delphi President and CEO James Trombly and Vice President Karin Rhoton prepared an informative and interactive presentation on a number of DHQ topics.

“Since our first police contract in 2003, Delphi has greatly expanded its offerings to customize and improve data security for all our users,” Trombly said. “The DHQ event provided us with an opportunity to bring our clients together in one room so that we can share best practices, training opportunities and new features. Thank you to everyone who took the time to share their experiences with the group.”

Representatives from a number of police departments also presented on key features of DHQ that have assisted them in their day-to-day tasks.

To kick off the morning session, Methuen Police Officer Derek Licata opened the presentation by speaking about DHQ’s Digital Roll Call, which allows users to post text, pictures or video for any roll call item. Each entry extends to all permitted mobile devices, allowing officers on the street or in the station to have easy access.

Lawrence Sgt. Sandy Pickard shared her experience with DHQ SafeWatch, a feature of the software that proactively catalogs information on individuals who are prone to wandering, like those with autism, dementia or Alzheimer’s disease.

If needed, the system can instantly generate a missing person report, complete with a photo, physical description, known places the individual visits and more. The feature is modeled after the state’s Silver Alert program.

Rhoton then took the podium to go over SharePoint Basics, a Microsoft framework that provides flexibility for the user to complete customized work, like creating and filtering calendar items, adding and deleting items on a list, putting together a photo library and more.

Following a quick break, where attendees were encouraged to ask their peers more about the systems they presented on and learn how it can best serve their departments, Bedford Police Lt. James Graham dove into DHQ Policy Sign Off.

This feature allows the administrator to load policies and procedures and track users who have read or not read the information, while allowing users to sign/acknowledge pertinent documents. DHQ also has a built-in alerting function that notifies the administrator of any user not in compliance, and allows for the redistribution of a policy for a single individual who may have been out on medical leave or deployment.

Tewksbury Police Chief Tim Sheehan spoke to the room about the benefits of DHQ for police departments, especially given the rapidly changing cyber world. Delphi will work with a department’s IT staff to ensure all necessary firewalls, SSL certificates and anti-spam and anti-virus software are in place.

The event concluded with Trombly providing information on new DHQ features and answering questions from attendees.

To watch a video from the event, click here.

About Delphi:

Delphi Technology Solutions, Inc. provides comprehensive information technology systems by matching the latest technological advances to our customer’s business process. Our skilled developers and technicians work with our customers to understand their specific business needs and deliver solutions to automate or improve existing business practices.

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