FOR IMMEDIATE RELEASE

Tuesday, April 11, 2017

Media Contact: John Guilfoil
Phone: 617-993-0003
Email: [email protected]

Rochester Celebrates its Emergency Dispatchers During National Public Safety Telecommunications Week

ROCHESTER, N.H. — On behalf of Police Chief Paul Toussaint, Fire Chief Norman Sanborn and Gary Brock, Director of EMS at Frisbie Hospital, the City of Rochester would like to take this opportunity to thank the Rochester Public Safety Communications Specialists.

April 9-15 is National Public Safety Telecommunications Week.

The Rochester Public Safety Communications Center, based at the police department, is staffed with exceptional employees, who are well-trained and dedicated to the profession. They work all hours of the day and night, including weekends and holidays, to ensure public safety dispatching for the citizens of Rochester. They are often criticized and rarely thanked.

“The team plays a critical role in all that we do and it is all done behind the scenes and away from all the sirens and emergency vehicles that are seen out on the road,” Chief Tousssaint said. “They are the lifeline that people do not see. You can’t ask for a more committed dedicated team. I am proud to work with them every day.”

Added Chief Sanborn: “The Communications center staff is the unsung heroes during an emergency situation. The initial call always begins with them and what they do from that point forward can really have an effect on the outcome of the incident. Their contribution is usually unknown or unacknowledged. They continue to do a great job each and every day.”

EMS Director Brock said: “On any day in the City of Rochester, a small group of men and women are all that links citizens to a lifeline in their hour of need.” On every call, we need the dispatchers who are speaking with callers to learn critical details that are important to responding emergency services. Without the ability to manage chaos over the telephone, public safety agencies would be helpless and outcomes would often be worse.

Thank you to the professional men and women in Rochester’s Communication Center; who together have a combined 60 years of experience for doing great work and making a difference in the Rochester community. In this small way, the city’s public safety agencies acknowledge that they could not effectively do their jobs without them!

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