Most companies and organizations will not find themselves on the business end of a Boston Globe Spotlight Team investigation, but when the focus turned to taxicabs in the City of Boston, the Mayor’s Office had to respond.
First, Mayor Menino ordered a review of taxi oversight in the City.
Then, the City commissioned independent consultant NelsonNygaard to produce a report and recommend changes. After meeting with the Spotlight Team and putting out a press release, the next step is to make sure the City follows-through in adopting the recommendations made in the report.
Of course, the report is independent of both the City and the Boston Globe. And the conclusions don’t just blindly accept everything the Globe report says at face value.