Crisis Management

Recovering from (and during) illness

Recovering from (and during) illness

At the end of 2012, Mayor Menino cut short a vacation in Italy due to illness. What followed was a lengthy hospital stay, a diagnosis of Diabetes, a broken back, an infection, and an important stint at a rehab hospital. It was the latest in an unfortunate string of health issues for the Mayor. From(…)

Boston Globe Spotlight Team investigates Boston Taxis

Boston Globe Spotlight Team investigates Boston Taxis

Most companies and organizations will not find themselves on the business end of a Boston Globe Spotlight Team investigation, but when the focus turned to taxicabs in the City of Boston, the Mayor’s Office had to respond. First, Mayor Menino ordered a review of taxi oversight in the City. Then, the City commissioned independent consultant(…)